The Neighborhood Christian Center team prides themselves on providing the highest quality education and care to their preschoolers. When you walk on the campus it is immediately apparent that NCC puts an incredible amount of thought and care into how their preschool and childcare center is run.
As the office manager at NCC, Paul’s job is to ensure the administrative side of NCC meets their high standards. If an issue or problem arises, Paul is determined to find the solution. However, Paul knows he not only needs to find a solution to the problems that arise, but find the right long lasting solution that works for them.
When Paul first arrived at NCC the billing process was a nightmare. It became apparent early on that something needed to change with how they invoiced their families.The school had a billing software already implemented, but they found it still took 15 days and 4 staff to complete the billing administrative work. The software they used was not user friendly, time consuming, and prone to mistakes.
With manually having to create invoices and collect payments each month, they were bound to have data entry mistakes come up. Not only did the billing process take enormous amounts of time, but the NCC team also found themselves spending hours fixing small billing errors. Paul needed a system that would greatly reduce the time spent invoicing families and help create a billing process that was error free.
Paul and the NCC team were already using Kinderlime for child sign in-out and parent communication. The school had saved large amounts of time and paper with Kinderlime’s sign in-out software, and the parents loved Kinderlime’s photo sharing app. They decided to look into Kinderlime’s billing software, and see if it may be a better fit. Paul and the NCC team began to switch over to Kinderlime’s billing system and could immediately see that it was the right software for them.
With the old system they spent hours doing error checks and fixing mistakes, but with Kinderlime the billing process was practically error free. Instead of manually creating invoices and recording payments, they now could create and send all of the invoices at once. However, what truly made Kinderlime amazing was its ability to bulk charge families online. Families quickly set up their account with automatic online billing, and at the end of each month, NCC was able to collect all of their families tuition at once. Data entry mistakes and late fee payments became practically extinct.
They went from 4 staff spending 15 days, to 2 staff spending 2 days to complete the billing process for all 200 of their families. The difference was night and day. Kinderlime made the lives of the NCC staff much easier, and families loved the new system as well. Parents no longer needed to worry about remembering a check book, or having to look through emails and papers to find how much they owed. They simply logged into the Kinderlime parent portal and could access how much they owed, their yearly statements, and manage all of their billing online. The school was getting their tuition payments on time, and parents were avoiding obnoxious late fees.
Paul and the NCC team were amazed at how large of a difference Kinderlime made to their billing process, and began to wonder what other problems Kinderlime could help the NCC team solve. They had been using a staff clock in-out system made for all types of companies, but Kinderlime’s staff clock in system was made with preschool programs in mind.
Soon NCC had all 50 of their staff clocking in-out on Kinderlime. Staff simply needed to remember a 4 digit pin code, and enter it on the Kinderlime sign in-out app. Kinderlime made it easy for NCC to collect and report staff hours, but what made the system truly special was its ability to report ratios. Kinderlime’s live ratio report allowed the NCC team to easily view the staff to child ratio at any given time, helping ensure children were safe and each group of children always had the perfect amount of teachers.
Kinderlime was incredibly simple for staff and parents to use, and made a huge difference in the everyday processes at NCC. It became obvious that Kinderlime’s complete child care software was the right fit for them. In one software Paul and the NCC team were able to easily manage child sign in-out, attendance tracking, billing, staff clock in-out and parent communication.
Kinderlime helped NCC continue to be a preschool that staff and parents could be proud of. There is no other preschool quite like NCC, and this is all due to the amazing thought and care the NCC team puts into everything from the childcare software they chose, to the nurturing and thoughtful care they provide.